Last Updated: April 18, 2025

Introduction

At Progress Craft, operated by Kardedu Technologies (OPC) Private Limited ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our career guidance services, including our website, content, mentorship programs, events, and WhatsApp-based communications.

Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect the following types of information:

Personal Information

• Contact Information: Name, email address, phone number, and WhatsApp number (when you explicitly opt-in to WhatsApp communications).
• Account Information: Username, password, and account preferences when you register for our services.
• Educational and Professional Information: Academic qualifications, career interests, skills, and professional goals that you share with us.
• Communication Preferences: Your choices regarding how and when you wish to receive communications from us, including your explicit consent for WhatsApp messaging.

Usage Information

• Service Usage: Information about how you interact with our services, including content viewed, features used, and actions taken.
• Device Information: Information about the device you use to access our services, including device type, operating system, and browser type.
• Log Data: Server logs, IP address, access times, and pages viewed.

How We Collect Information

We collect information in the following ways:

• Direct Collection: Information you provide when you register for our services, submit forms, participate in mentorship programs, attend events, or communicate with us.
• Automated Collection: Information collected automatically through cookies and similar technologies when you use our website and services.
• Third-Party Sources: We may receive information from third-party services that you connect to our platform, such as YouTube or other social media platforms, with your consent.

How We Use Your Information

We use your information for the following purposes:

• Provide Services: To deliver the career guidance services you request, including content, mentorship, event information, and WhatsApp notifications when you've opted in to receive them.
• Personalization: To customize your experience and provide content and features relevant to your career interests and educational background.
• Communication: To respond to your inquiries, provide support, and send service-related communications, including via WhatsApp if you've opted in.
• Improvement: To analyze usage patterns, troubleshoot issues, and enhance our services.
• Security: To protect our services and users from fraud, abuse, and unauthorized access.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

WhatsApp-Specific Privacy Information

Our service uses the WhatsApp Business API to deliver career-related notifications, reminders, and responses to your inquiries. When you opt in to receive WhatsApp messages from us:

• We collect and store your WhatsApp number solely to send you the communications you have requested.
• We only send messages that you have explicitly requested and consented to receive, such as mentorship session reminders, content updates, or responses to your inquiries.
• Message content is determined by the services you use and the specific communications you have opted into.
• WhatsApp messages are end-to-end encrypted according to WhatsApp's security protocols.
• We maintain records of message delivery status for service quality and troubleshooting purposes.
• You can opt out of WhatsApp notifications at any time by following the instructions in any message or by updating your preferences through our website or contacting us directly.

Our use of WhatsApp complies with Meta's WhatsApp Business Policy and Terms of Service, as well as applicable data protection laws.

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party service providers who help us operate our business and deliver services (e.g., cloud hosting, messaging service providers, payment processors).
• Business Partners: With trusted partners who assist us in providing career guidance services, such as mentors or educational content creators, but only as necessary and with appropriate confidentiality agreements in place.
• Meta/WhatsApp: When you opt in to receive WhatsApp communications, your phone number and certain interaction data are processed through Meta's WhatsApp Business API. Message content remains encrypted and private.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• Legal Requirements: When required by law, regulation, or legal process.
• Protection of Rights: When necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information for these purposes, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information.
• Restriction: Request that we restrict the processing of your information.
• Data Portability: Request a copy of your information in a structured, machine-readable format.
• Objection: Object to our processing of your information.
• WhatsApp Opt-Out: You can stop receiving WhatsApp messages at any time by replying "STOP" to any message, updating your communication preferences on our website, or contacting us directly.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are primarily directed to individuals who are at least 18 years old or have completed secondary education. We do not knowingly collect personal information from children under the age of 16. If you believe we have inadvertently collected information from a child, please contact us immediately.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and assist in our marketing efforts. You can control cookies through your browser settings. For more information about the cookies we use and how to manage them, please refer to our Cookie Policy.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website or through other communication channels. Your continued use of our services after such modifications constitutes your acknowledgment of the modified policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Kardedu Technologies (OPC) Private Limited
Email: privacy@progresscraft.com
Address: Andhra Pradesh, India

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.